A charge will be made to cover postage and packaging on all orders sent to single UK addresses. The delivery charge is not included in the product prices shown.
We also offer international delivery to a Ireland. Please contact us for the best courier rate available.
We accept Visa Debit/Credit, Master card, American Express payments. We take payment from your card at the time you place your order.
All credit card and debit card holders are subject to validity checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
All payments will be taken in Pounds £.
Cancellation and Return Policy
This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or miss-described.
All of our products come personalised to our customers’ specification. As a result of which we are unable to accept returns.
If there is a problem with the goods please contact us to discuss the matter further.
If the goods are found to be damaged / faulty on delivery, you may reject them and claim a full refund. If the fault is found later on, or if you delay in making a complaint, you will still be entitled to a repair or, if a repair cannot be done without causing you significant inconvenience, a replacement. If a replacement is not available, you may claim a part or full refund of your money.
Please see Returns Process for further details.
No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not heeding, or incorrectly heeding the user/washing instructions.
For orders delivered to a UK address, if you want to return any faulty products in line with our Return Policy, please contact us by email: firstname.lastname@example.org.
We will re-imburse the amount you paid for your purchase with us to your account within 30 days.
In the event that the wrong product has been sent to you, we will refund the amount you paid for your purchase with us including the original shipping costs.